We offer an effective, intelligent and proven way to responsibly recover debt owed to the public sector.
Indesser was founded in 2015 following a competitive tender process run by Her Majesty’s government
We are a learning business, evolving and improving as we grow
We provide a comprehensive range of debt management services to government and the wider public sector, including fraud and error, analytics, collection and enforcement
Our collection model is designed to be effective and fair
We provide a diverse range of products and services that span the entire ‘customer lifecycle’ from the detection of fraud and error at the point of application to the recovery of debt.
A secure, online self-service platform that provides a quick and easy way of accessing a full debt recovery management service. Digital Debt Gateway has no costly IT integration, operational overheads or time-consuming contractual processes.
A comprehensive, fully-managed service that helps public sector organisations get the most from debt recovery all the while ensuring fair customer outcomes.
A configurable web-based service that's secure, easy to use and provides authorised users with integrated access to a series of reports. Each report within the Public Sector Gateway provides a view of available data that is relevant to a specific business process.
We were set up in 2015 following an open procurement for a Debt Market Integrator (DMI) that would “establish a government debt management function that is consistent with best practice, departmental strategic objectives and government priorities, and is effective, efficient and fair in its delivery”.
Successful implementation of fair and effective debt management strategies across different public sector organisations has been made possible by:
The National Audit Office recently estimated that debt owed to government exceeds £13.6 billion*, originating from many sources including benefits and tax credit overpayments, Council Tax arrears, rent arrears to local authorities as well as debts resulting from fines and loans. It is our job to help the public sector prevent and recover as much of this debt as possible.
As Indesser are the single point of access for the public sector to use private sector specialists, we can apply learnings across all our clients in order to optimise processes, further improving their efficiency and achieving better and fairer outcomes. Since our set-up we have achieved the following:
public sector debt accounts under management
We have already placed more than £5 billion of debt
public sector staff already using Indesser supplied data and analytics
of debt segmented based on enriched data characteristics