How to complain

We are committed to treating all consumers fairly and we constantly strive to offer the highest possible level of service. However, there may be occasions when you feel you have cause for complaint.

Complaints process

Full details of our complaints process.


When this happens please contact us and let us know and we will ensure that we fully investigate your complaint and do everything we can to put things right for you. We will keep you up to date as matters progress and you are free to contact us at any time if you have any questions.

If you are unhappy with any aspect of our service you can choose how you tell us about it. Whichever way you contact us we will start investigating straight away.

  • Telephone: 0333 207 6533
  • Email:
  • Write: The Complaints Team, TDX Group, 5th Floor, EastWest, Tollhouse Hill, Nottingham,  NG1 5FS.