Vulnerability Statement

At TDX Group our purpose is to make the debt industry better for everyone, as part of this we ensure that debt is collected ethically and fairly. We harness our unique data insights and ecosystem of partnerships to create and deliver innovative and impactful solutions with vulnerable consumers in mind.

We hold ourselves accountable, operating to a high standard when it comes to all our consumers, particularly those who are susceptible to being vulnerable. Accredited for the past couple of years to BSI18477 and currently working towards ISO 22458:2022. Our crystal marked communications have won awards and were created in collaboration with the Plain English Campaign, with consumer experience at the heart.

We support our network of Debt Collection Agencies to build key skills and collaborate with what works well for consumers, meeting at least quarterly. This has included the effective use of tools, enabling conversations and identifying vulnerabilities through tailored training sessions with the Money Advice Trust. Also wider best practice, such as, wellbeing programmes to ensure frontline services have the resilience to offer inclusive services consistently. A number are also considering how they can embed inclusive service throughout the business aligned to the new ISO and Kitemark. At TDX we’re proud of what we do and how we do it. If you’d like to know more, please get in touch at info@tdxgroup.com.
 

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Phil McGilvray, Managing Director Debt Services.