Working with and servicing the debt collection industry - debt collection has been at the heart of TDX Group since we were founded in 2004
Solutions for debt collection agencies
Using our knowledge of the debt collection industry, we are able to provide debt collection agencies with innovative and cost effective platforms, tools and services to optimise performance:
- Payments Place: an easy-to-use web and mobile payment portal enabling the servicing of customers online 24/7. Take one-off payments, allow customers to set-up regular payments, present special offers or campaigns and communicate with customers quickly and efficiently.
- Advisory services: access to TDX Group data and expertise to improve collections performance, using proven optimisation techniques and latest industry innovation.
Partnering with debt collection agencies
Working in close partnership with our panel of over 73 debt collection agencies we have managed £63.5 billion of debt on behalf of our creditor clients and placed over 78.1 million accounts with our agencies and we currently process over 999,160 debt recovery transactions each month.
Our collaborative approach helps us focus on issues impacting our clients and debt collections agencies, including:
- The heightened regulatory agenda across all industry sectors and its impact on policies, procedures and technology.
- Changing incentive schemes, from cash collected, to Treating Customer Fairly (TCF) incentives.
- The emergence of new sectors such as local and central government and short-term lending.